We guarantee our tags will last a lifetime. Defective products can be returned anytime for a free exchange.
Our refund policy lasts 90 days. If 90 days have passed since your purchase, we can’t offer you a full refund but can provide an exchange.
To complete your return, contact us with the email used to make the purchase. We will email you further instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.