Frequently Asked Questions

Shipping & Handling

What happens if my package gets damaged or lost in transit?.

Not to worry! All our packages are fully insured. We will send you a replacement at no charge as soon as possible.

How much does shipping cost?

We are currently offering FREE shipping on all orders!

What countries do you deliver to?

We deliver worldwide except to countries with an embargo.

How long does shipping take?

Free Shipping usually takes 5 to 14 business days from the date your order is processed.  Express shipping options are available for an extra charge. Orders may be delayed due to weather conditions and the Holiday season.

How long does processing an order take?

Processing an order usually takes 1-3 business days from the date your order is made.

Is tracking available ?

Only orders over $50 will have tracking available .

What is the country of origin?

We are proudly owned and operated from Toronto, Canada.

Features & Functions

How do I use a Tapset tag?

Tap the tag with your phone to start your washer/dryer timer and never forget your laundry again.

Where can I find the setup/user manual?

Set up instructions: For Apple’s iPhones | For Android Phones

How do I know if my phone is compatible?

Works with all major Android phones and iPhones 6s and above. If your phone can make contactless or tap payments, then your phone can work with Tapset tags.

Why aren’t my tags scanning?

android users: hover over the tag with the centre of your phone.

iphone users: hover close to the tag with the top of your phone.

If you need additional support contact us anytime.

Does Tapset tags use batteries?

Tapset tags are battery free and gets powered by your phones tap.

Are Tapset tags waterproof?

Yes, the Laundry timer tags are 100% waterproof and water repellent.

Can Tapset Laundry Tags be used for other functions?

Yes, you can use Tapset tags to automate just about any phone activity.

Are Tapset tags magnetic?

Tapset tags are made with special magnetic material to gently attach to your washer or dryer for ultimate ease-of-use.

Is there Tapset App for android users?

Yes! Once you purchase our tags you can download our free app in the google play store.